Client engagement Director BFSI – Buffalo, USA

  • Responsible for transformational growth of existing accounts by taking lead on the new requirements and bringing in industry perspective
  • The role would exist only for certain thresholds of accounts and the predominant KPI would be growth and incremental revenue from these accounts
  • Would lead the engagement till it moves to the delivery stage & also hold fort while new initiatives are being gestated
  • Responsible for overall revenue, quality of contracts, customer delight and staying ahead of competition
  • Maintains a thorough understanding of the client’s business and performance indicators
  • Obtaining feedback pro-actively from customer and addressing issues if any
  • Responsible for achieving engagement profitability and customer satisfaction by and managing Service deals
  • Responsible for achievement of set revenue targets for the BU
  • Responsible for planning & growing revenue in right mix (Solutions & transofrmational services, Offshore/Onsite)
  • Participate in operational processes related to specific engagements, including staffing, utilization management, forecasting, time and expense management, and billing
  • Partner with delivery team to ensure on-time delivery of the projects
  • Drive Customer Satisfaction (CSAT) consistent with the criteria set forth 
  • Identify opportunities for business process improvements & growth of the customer account before it becomes an RFP at all
  • Participate in proposal, contract management process
  • Transition new customer into a stable delivery model
  • Collaborate with other teams in the organization for effective delivery
  • Ensuring continuous competence enhancement of the self